At AitbekovWay, we are committed to providing high-quality fitness programs that help you achieve your goals. We understand that sometimes things don’t go as planned, so we offer a clear and fair refund and returns policy to ensure you’re satisfied with your purchase.

1. Digital Products (Video Courses, Memberships, and Workouts)

Since our services consist of digital products such as workout videos, programs, and memberships, they are immediately available for download or streaming after purchase. Due to the nature of digital content, we do not offer refunds once the product has been accessed or downloaded.

However, if you experience technical issues or cannot access the content you have purchased, please contact us at support@aitbekovway.xyz within 7 days of purchase, and we will do our best to resolve the issue or provide an alternative solution.

2. Refund Eligibility

You may be eligible for a refund in the following cases:

• Duplicate purchases: If you accidentally purchased the same program or membership twice, please contact us for a refund on the duplicate purchase.
• Technical issues: If the content you purchased is not accessible due to a technical issue (and we cannot resolve it), we may offer a refund within 7 days of purchase.

3. Non-refundable Items

Please note that refunds are not available for:

• Content that has already been accessed or downloaded.
• Memberships that have been active for more than 7 days.
• Purchases made outside the terms of this policy.

4. How to Request a Refund or Cancellation

To request a refund or cancel your subscription, please contact our support team at support@aitbekovway.xyz with the following details:

• Your order number or account details.
• A brief explanation of the issue or reason for the refund request.
• Any relevant screenshots or error messages (if applicable).

We will review your request and get back to you as soon as possible.

5. Changes to This Policy

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page, and the updated date will be reflected at the top of the policy.